Road Tulum-Boca Paila km7 | Zona Hotelera, Tulum 77780, Mexico
Reservations Toll-free number:1-866-550-6878 (Usa and Canada)
Reservations: Tel + 52 984 87 31484 (Mexico) | Fax: + 52 984 87 30798

 
 

Cancellation Policy:

  • Two nights will be charged if cancelling under 14 days before check in date.
  • No shows: Total amount will be charged in the winter; two nights will be charged in Spring, Summer and Fall.
  • Please let us know any changes in your travel plans in order to avoid charges.
  • Christmas bookings: total prepayment required by December 1st, not refundable.

All reservations and cancellations require a written confirmation number from the hotel in order to be valid.